German
Turkish
EnglishOrder request
Use the order page so that the package, device and reference are transferred completely.
Prepare request →Contact
Advice, orders and support via WhatsApp
Send your device, desired number of devices, term and specific question. For orders, we recommend first using the structured request with a reference number.
Technical question
State the device, app, connection and exact error message. This shortens the diagnostic process.
Start diagnostics →Channel or content question
Ask about specific categories before ordering instead of relying on general lists.
Check channel sections →Faster response
These details help
- Device model and operating system
- Desired number of devices and term
- Preferred language: German, Turkish or English
- For errors: exact message and time
- For an existing request: DTV reference number
Do not send sensitive data
Do not send card details, identity document information or account passwords through the contact form or WhatsApp.
Frequently clarified support questions
These questions come from topics repeatedly clarified in this website’s ordering, device and help processes. They are not invented customer testimonials.
Is there a 1-month plan for two or three devices?
No. For two and three devices, the minimum duration is three months. One month is available only for one device.
Which app is suitable for Fire TV or Android TV?
For TV-focused operation, TiviMate-style players or IPTV Smarters-style apps are often used. Device compatibility and the supported login format are what matter.
Why does IPTV buffer especially in the evening?
Common causes include Wi-Fi interference, busy internet connections, parallel downloads or an overloaded playback device. A LAN test and a test on a second device help narrow down the cause.
Can one plan be used on several devices?
Only according to the booked number of devices and the communicated usage rules. Simultaneous use also requires sufficient bandwidth headroom.
How does ordering work?
The website creates a no-obligation enquiry containing the plan, device and reference. Availability, start date and payment method are only clarified after confirmation via WhatsApp.
Private names, chat histories and order data are not published.